Terms of Service

Last updated: 28 March 2026

Scope of Service

Domusnode Ltd provides AI readiness assessment and sovereign AI deployment services for UK businesses. Our services are specialist and defined in scope:

What we do:

AI readiness assessment and data hygiene for defined workflows
Deployment of private AI infrastructure on client-controlled hardware
Configuration of AI agents, document processing pipelines, and knowledge management systems
Staff training on the deployed AI system
Ongoing managed support and maintenance under a separate retainer agreement

Agreement basis: All client engagements are governed by a Master Services Agreement (MSA) agreed before any work begins. The MSA defines the specific scope, deliverables, timeline, and pricing for each engagement.

Outside our scope

Domusnode does not provide:

General IT support or managed desktop services
Network infrastructure management beyond what is directly required for the deployed AI system
Microsoft 365, Google Workspace, or other SaaS platform management
Helpdesk or end-user support for non-Domusnode systems
ERP implementation, accounting software, or business management tools outside the defined DOMUS platform scope

Where a client has an existing IT provider or MSP, Domusnode works alongside them. We define the boundary of our responsibility in the Scope of Responsibility document provided at the start of every engagement.

Professional Indemnity

Domusnode Ltd carries Professional Indemnity insurance with a minimum limit of £1,000,000 per claim. Evidence of insurance is available upon request from hello@domusnode.uk.

Limitation of Liability

Domusnode's liability to a client for any claim arising from the provision of services is limited to the total fees paid by that client in the twelve months preceding the claim, except where liability cannot be limited by law (including for death or personal injury caused by negligence, or for fraud).

Consequential loss: Domusnode is not liable for indirect or consequential losses, including loss of data, loss of profit, or business interruption, except where such loss results directly from Domusnode's gross negligence or wilful default.

Data loss: Domusnode's zero-access principle means client data is processed on client-controlled infrastructure. Domusnode is not liable for data loss arising from hardware failure on client-owned or client-managed infrastructure. Where Domusnode manages infrastructure under a retainer agreement, backup and recovery obligations are defined in that agreement.

These limitations do not affect any statutory rights you may have.

Payment Terms

Discovery Session: Payment in full is required before the session date. The session fee is credited against the full implementation cost if the client proceeds.

Implementation engagements: Invoiced in stages aligned to project milestones as agreed in the Master Services Agreement. Specific payment schedule and milestone definitions are agreed per engagement.

Retainer services: Invoiced monthly in advance. Month-to-month basis — no minimum term beyond the current month.

Payment terms: All invoices are due within 14 calendar days of the invoice date. Invoices are issued in GBP.

Late payment: Domusnode reserves the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

Confidentiality

Both parties agree to keep confidential any information disclosed in connection with the engagement that is marked as confidential or that a reasonable person would understand to be confidential given the nature of the disclosure.

Client data: All data processed through client-deployed infrastructure is treated as client-confidential. Domusnode does not access client data except under the explicit, documented permission process described in the Data Processing Agreement.

Domusnode proprietary information: Clients agree not to disclose Domusnode's proprietary methodologies, deployment configurations, or technical documentation to third parties without written consent.

A full Non-Disclosure Agreement (NDA) is available on request and is included as standard in all engagement Master Services Agreements.

Intellectual Property

Client data and content: All data, documents, and content belonging to the client remain the client's property. Domusnode claims no intellectual property rights over client data or the AI outputs generated from client data on client infrastructure.

Deployed systems: The open-source software components deployed as part of a DOMUS engagement are subject to their respective open-source licences. Domusnode's deployment configurations and methodologies remain Domusnode's intellectual property.

Custom development: Where Domusnode develops custom components specifically for a client engagement, intellectual property ownership is agreed in the Master Services Agreement for that engagement.

Termination

Implementation engagements: Either party may terminate an engagement by written notice if the other party materially breaches the Master Services Agreement and fails to remedy the breach within 14 days of written notice.

Retainer services: Either party may cancel a retainer by giving 30 days' written notice. No minimum term beyond the current month.

Effect of termination: On termination, all access credentials, documentation, and configuration files for client infrastructure are returned to the client. Domusnode retains no copies of client data. Outstanding invoices for work completed before termination remain due.

Governing Law

These Terms of Service, and any dispute or claim arising from or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Contact

Domusnode Ltd — Registered in England and Wales, No. 17105087

Sunderland, Northeast England

Email: hello@domusnode.uk

For contractual or legal enquiries: legal@domusnode.uk